10 Car Rental Brands at Austin Airport (AUS)

Reviewed: April 20, 2022

There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.

Reviewed: February 17, 2020

I was expecting a newer car for that price.

Reviewed: September 29, 2019

It took nearly an hour and half to pick up a prepaid car. Then there was no convertible I know some flights had been diverted from Dallas - but my car was pre booked and paid for so should have been waiting for me

Reviewed: November 30, 2021

El auto estaba todo abollado, el techo sucio, las gomas decían que faltaba presión

Reviewed: September 22, 2019

Hertz was very helpful and courteous.

Reviewed: September 1, 2019

Hertz staff were excellent and helpful. Pick up and drop off were super easy Car exceeded expectations but could've been vacumed better.

Reviewed: July 5, 2019

The truck was fantastic and the Hertz staff were great

Reviewed: June 5, 2019

Waited a long time to get the car because of the long line and Hertz being under staff at the time.

Reviewed: August 7, 2020

Thrifty was closed and I was redirected to Hertz

Reviewed: February 10, 2020

The line was very long, but the person who helped us was friendly.

Reviewed: November 16, 2019

Awesome customer service

Reviewed: July 22, 2020

We received a free upgrade as a special they just started.

Reviewed: August 5, 2019

They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.

Reviewed: January 29, 2020

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

Reviewed: November 27, 2019

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

Reviewed: November 25, 2019

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

Reviewed: September 30, 2019

I booked/paid for a mini-van and called Fox the day before to make sure everything was in place. I was informed that yes, everything was already paid and there was a mini-van booked for me. We arrived at Fox and was informed by the front counter staff where to go to pick up the mini-van. We got to the vehicle area and I handed a young man the paperwork. He looked at me and said there were no mini-vans left with an attitude that was like he would rather be anywhere but working there. There were 3 sets of keys hanging on the board, he looked at them and said I could have a Jeep SUV. We got to the vehicle and the black cloth front seats had something white that was spilled on them and the rear console/armrest was sticky. I started the vehicle and noticed that the gas gauge was showing 3/4 tank. We got to where we were staying, got wet washcloths/towel and washed off whatever was on the front seats and rear armrest. I also noticed there was 80,000 miles on the vehicle - seemed pretty high for a rental. I booked with Fox because they had the best price for a mini-van but that was not the vehicle I got.

Reviewed: September 18, 2019

did not have car we wanted and ordered. Gave us upgrade and charged us for it.

Reviewed: January 20, 2020

staff was helpful and fast allotment of the car. However it will be great if the personnel at the counter can tell us about what car has Android Auto or Apple CarPlay..

Reviewed: August 27, 2018

Dislike: no final receipt