10 Car Rental Brands at Birmingham Airport (BHX)

Reviewed: April 25, 2022

Really helpful and friendly staff

Reviewed: February 23, 2020

The vehicle we received was spacious and overall pretty clean. There was some minor damage that wasn’t on the report and before we left we had to report it and get the record amended. The staff were all friendly and helpful. Overall very good service and we would recommend and use again

Reviewed: October 28, 2019

Quick, easy and polite service at the airport terminal. Thank you :)

Reviewed: August 10, 2019

Car (Peugeot 3008) was excellent and really nicely spec'd. Counter staff at pick up were not overly friendly and at pickup noon existent and i had top seek them out. They didn't even inspect car out give me my return paperwork to sign.

Reviewed: August 6, 2019

The car had damage on it that was not recorded correctly so be careful when collecting the car. As always, check the car yourself thoroughly...

Reviewed: February 28, 2022

Mauvaise indications sur la réservation QEEQ pour trouver le bureau Greenmotion (il faut prendre un train en direction de la gare, pas un bus comme indiqué dans la réservation). Nous avions payé pour une réservation “full to full” pour le plein de carburant. GM nous a informe que cela n existait pas chez eux et ont imposé un “same to same”. Voiture réservée type Opel Crossland X ou equiv (volume de coffre 410l). Voiture fournie par GM était une Kia Stonic (volume de coffre 352l) qui était donc beaucoup plus petite que ce qui était prévu. Extérieur du véhicule sale au moment de la location (l intérieur était OK).

Reviewed: January 9, 2020

I have used Green Motion a number of times and have always had a good experience bar picking up the car which always seems to take a while. However during this rental period I was left feeling very disappointed and angry with Green Motion. Upon leaving the car, I was told it was too dirty (I had used the car on a couple of country roads and the motorway) and as it’s winter and it has been raining there is dirt on the roads so the car had mud splashes and mud debris from the pushchair inside the car. I was told that due to this the car would need to be valeted at a cost of £96. I had a flight to catch so could not take the car to clean it myself. Had I been made aware that the car needs to be returned clean, I would have cleaned it myself. Never have I been told that a car I have used is too dirty. I was gob smacked and pissed off at the charge. So much so that I will not use this company again.

Reviewed: January 7, 2020

They always upsell!

Reviewed: December 4, 2019

Excellent company

Reviewed: August 29, 2019

Car condition is good, no complaints, but staff are really rude and have very terrbile attitude to customers.

Reviewed: April 27, 2021

Excellent staff, really friendly and the car was almost new and had a great sat nav system as standard. Great experience.

Reviewed: October 9, 2019

The car conditions is good but not exception, services is speedy and promptly. But add up to full coverage insurance is a bit costly.

Reviewed: September 9, 2019

Alamo is great as normal

Reviewed: September 9, 2019

This car could not fit 3 cases in the back . Poor space for a family suv that was booked. Not Alamos fault at all. Service in Alamo is superb.

Reviewed: August 18, 2019

very good

Reviewed: August 5, 2020

No one answered neither on the phones nor in the mail when I had to extend the reservation.

Reviewed: February 1, 2020

The lady at the counter in Birmingham Airport wasn't friendly at all, tried to upsell but I had to deny. so she even got more upset. however, I am used to in it as I rent 200 days of a year from different location in the UK and Ireland. hence I am very much aware of their cons and pros.

Reviewed: July 28, 2019

The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.

Reviewed: July 10, 2019

Helpful staff, and nice upgrade as car booked wasn’t available

Reviewed: December 16, 2019

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

Reviewed: November 5, 2019

Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.

Reviewed: October 13, 2019

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

Reviewed: September 11, 2019

The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you

Reviewed: September 4, 2019

The wait at pick up was because there was only one counter staff on the Sunday of the August bank holiday The chap working that day was brilliant... it was annoying to have to wait but he did his absolute best

Reviewed: September 23, 2019

would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads

Reviewed: August 20, 2019

Very good

Reviewed: July 26, 2019

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Reviewed: April 24, 2019

Car well exceeded expectations in terms of spec, A bargain for the price I paid. Asked for a 3 door kia got a 5 door Audi Sport. Car was clean and looked after well and quite new. Staff where quick and effective.

Reviewed: July 17, 2018

Like: Refund of difference when price went lower.
Dislike: Agent at pick up took too long.

Reviewed: August 27, 2019

Pick up was great - even though my flight was 3 hours late and I arrived at the pick up after 11pm the guy was great. He had been keeping an eye on my flight and nothing was too much trouble for him. Drop off was different. The girl checked the petrol and mileage and told me everything was ok. I asked for a receipt to say that I had handed the car over - she said it wasn't necessary and that I would receive an email. I am still waiting.

Reviewed: September 24, 2018

Like: It’s a quick and easy online transaction to hire the car. Upon airport arrival the office is with all the other hire car companies located AT the airport. The staff are super friendly and the car is always ready for you. It’s certainly the best company I have used and I will continue to use again and again.
Dislike: There can be a lot of up-sell at the counter and this time round the car wasn’t filled up right to the top but I didn’t notice until I had left the airport. It was only a fiver or so.

Reviewed: August 29, 2018

Like: Every thing except wait times
Dislike: Nothing

Reviewed: June 10, 2018

Like: Easy
Dislike: High excess Long walk to collect car after 24 hour flight with luggage & 3 year old