12 Car Rental Brands at CDG Airport (CDG)

Reviewed: April 14, 2022

GOOD

Reviewed: November 20, 2021

The staff was very helpful and friendly.

Reviewed: July 5, 2020

Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour

Reviewed: January 6, 2020

ok

Reviewed: December 13, 2019

Great team great support

Reviewed: February 28, 2022

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.

Reviewed: November 23, 2021

Was bigger than ordered

Reviewed: June 29, 2020

They gave us an upgrade , a big Jeep instead of a Clio . Really nice staff . Could not ask for more

Reviewed: February 26, 2019

Defective, damaged, unclean car - Renault Trafic 1. gas/clutch exhaust was coming inside the car. The car was not checked, it was supposed to be fixed first. while driving a smoke was coming from the engine, and was going inside the car. as a result plans were cancelled for the trips with car. 2. the car was damaged, front bumper was about to fall off (see pictures), a lot of big dents and scratches on the car. 3. was not clean at all, as if it was just given to us from previous rent. Bad customer service 1. spent half of the day dialing customer service, dialed 2 for van and trucks and refused to customer service, told us not to call this number, and everyone would refuse service. Finally when managed to call manager was only refunded the days for not using the car and offered no upgrades, or contract cancellation. Worst towing experience: took us 2 hours 1. we could only manage to get Renault towing service the next day and the guy comes out and blames us in French that we ruined the car and we do not know how to drive manual. He did not understand that we were given a car like this in the first place. I was able to get a policeman to explain him that it was not our fault. The only outcome: got refunded the days we did not use the car and a ride to nearby Avis in the railway station. Second car given was fine, and it did not have the above mentioned issue.

Reviewed: July 5, 2019

The best car rental!

Reviewed: October 8, 2021

A good company. But with a no good staff specially in Paris Charles De Gaulle airport.

Reviewed: September 12, 2019

The car was good but luggage area was difficult getting a large case into the back seat of a two door car.

Reviewed: July 6, 2019

Took about 20 minutes to collect, but that's about normal. Staff pleasant, didn't try and hard sell and the car we were given was brand new. Drop off was easy and seamless. Overall fantastic.

Reviewed: August 6, 2021

Staff at Roissy airport agency very unpleasant and not accomodating. the car was very dirty (seats dirty and dog fur inside) and car body very damaged (10 existing damages). at middle travel, the car had a lack of oil so we have to find europcar in Brive for filling.

Reviewed: March 14, 2020

Unfortunately we don't get the exact car that we booked thru easyrental. Europcar had gave us a different car.

Reviewed: January 13, 2020

Totally good and satisfied

Reviewed: January 1, 2020

They give my a damage car in right door there is damage and in the back They say this is only car we have which is strange from big company I am relay upset how they deliver the car in this not my first time i hire a car from them Please note that and till them not to do for other costumer

Reviewed: December 12, 2019

The car was booked before arrival. I arrived at kiosk . Service counter were told me that vehicle was not ready . Lady made a phone call to ask to get car ready. I had to wait with my 2 yr and 8yr for over 45mins i could see them washing car in the dark !!! Frantically . The vehicle was difficult to locate as its very dark . Returning was easy and straightforward

Reviewed: July 28, 2020

alamo service was great eventhough we waited an hour and a half for the car

Reviewed: February 7, 2020

Helpful counter staff, quick service

Reviewed: December 16, 2019

Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me. Car is in good condition and everything explained in detailed. Car drop off is smooth within less than few minutes. Overall good experience with Alamo.

Reviewed: October 16, 2019

The location in Terminal 2 at CDG was a bit hard to find, perhaps because I was picking up at 8:00am, and the counter in the terminal wasn't open, so I had to go outside. However, general directions are given to how get there, and I was able to find it and had a smooth experience after that. Terminal 1 is a little more congested and hard to navigate, but all the staff was friendly.

Reviewed: October 13, 2019

Very friendly staff

Reviewed: January 24, 2020

The staff very friendly and helpful. Easy and fast process.

Reviewed: August 9, 2019

After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.

Reviewed: June 17, 2019

Ordered a c class Mercedes and was given a CLA which in my opinion was a lesser car than ordered - was too tired after a long trip to negotiate.

Reviewed: July 10, 2018

Like: Brand new car, very low mileage.

Reviewed: October 16, 2019

There is no way to communicate with them France Hertz because some problem in their call routing process. Informed India Hertz and US Hertz too. But they could not help. Also road side assistance there is no response in France

Reviewed: October 13, 2019

We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.

Reviewed: September 25, 2019

La voiture avait plusieurs dommages non répertoriés sur la fiche de prise en charge. J’ai dû demander une inspection avant le départ.

Reviewed: September 6, 2019

C est sixt le loueur et non hertz

Reviewed: September 2, 2019

The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.

Reviewed: August 23, 2019

it is easy to find Thrifty in CDG airport T1 just on the right with other companies (Hertz and Thrifty is together). We have waited like 15-20 mins at total. Car was in a good condition and they offer free peachy botted water and also they were helpful.

Reviewed: August 22, 2019

The car was brand new, exceptionally clean, easy to drive and we found the hire company easily after leaving the airport. We found the car very economical and perfect size for 2 people with a small amount of luggage. The only reservation we had was that in purchased full cover insurance to ensure we had zero excess upon damage and the counter person STILL tried to sell us further insurance?!

Reviewed: August 20, 2019

Facturé de 70 euros au retour du véhicule après 10 jours de location car il y avait des poils de bulldog à l'avant. On nous a dit qu'il fallait faire intervenir une société extérieure pour nettoyer. Il suffit d'un coup d'aspirateur pour les enlever. Je ne savais pas qu'il fallait nettoyer les voitures avant de les rendre, on perd un peu de l'intérêt de la location. Je pense surtout que c'est un moyen de faire de l'argent, ... 70 euros pour nettoyer une voiture, je n'ai jamais vu ça...

Reviewed: August 19, 2019

Took a while to collect the car

Reviewed: August 14, 2019

El vehiculo que nos dieron no era el pactado, nos dieron un fiat 500. El nivel de gasolina no estaba lleno, yo devolvi vehiculo con deposito lleno. El vehiculo en perfecto estado, muy bien

Reviewed: August 22, 2019

Car wasn’t available when we arrived. Team tried their best but still wasted 2 hours.

Reviewed: July 30, 2019

Overpriced insurance (doubled the price overall), poor service, not easy to find, car in average condition

Reviewed: July 29, 2019

Service efficace et sympathique! Excellent véhicule! Merci!

Reviewed: June 2, 2019

Waited a very long time to be served, even though only 1 person ahead of me in queue. Car hire seemed to be a very long walk, with poor sign posting of location of car hire. They wanted to charge me a £50 penalty as fuel was only 9/10 full, so had hassle of finding petrol station to fill with another £7 of fuel. Would I use them again? Not in Paris because of the wait to collect car.

Reviewed: May 8, 2019

The reservation was for "Small SUV" Opel Mokka or similar. Unfortunately I was provided with a regular car and Interrent argued that the car is in the category of small SUV which was not true. They didn't have any SUV to offer. Citroen C4 Cactus is not SUV in my opinion.

Reviewed: May 8, 2019

La voiture que l'on m'a donné sentait très fort le tabac, tout l'intérieur était sale, taché il y avait des cendres partout. Je ne parle même pas de l'extérieur, sale, tellement sale qu'on ne voyait pas les rayures si nombreuses! La voiture n'avait pas été lavée depuis des mois!!!! Le véhicule était extrêmement abîmé. Je loue souvent des voitures avec d'autres loueurs, je n'avais jamais eu une voiture dans cet état!!

Reviewed: April 8, 2019

Service effectué au guichet Hertz. Malheureusement aucune indication dans la réservation que le retrait du véhicule se fait à cet endroit. Au guichet Hertz seul un petit logo Dollar caché derrière le comptoir indique que le retrait doit se faire là, du coup perdu 30 min à chercher ce guichet. Cela dit seul point négatif, très bon véhicule et service une fois ce problème résolu.