Malta Car Rentals

Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!

Booked Citroen Berlingo category and got a downgrade to a smaller car. I couldn’t put all my family luggage in. The staff was very helpful to solve the problem. Got a bigger car after some discussions. However, in a dire condition. One side was very scratched, the side doors didn’t close properly and I got it with an empty tank instead of ‘full to full’ according to my contract.

Brilliant service and extremely quick. Would def recommend

Good service but very confusing to find. They told us to go to the upper floor of the airport but their office wasn't there; upon calling them, we were told to wait at the taxi area to be picked up and driven to the actual location (some 10 minutes away by car). They were quick once we got there.

Very helpful staff and very friendly. Superb van.

Car was new and clean

Car book was “economy” so I expected a panda or fiesta but was given a Citroen C1 which is classified as a “mini”. Pick up desk was stated as in the terminal but was about 3 miles away. The car was old, dented and dirty.

Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.

High fees if your are to drop your car before 7:00 am

Straightforward and reliable. Car was in good condition and pickup was straightforward, no queue.

Staff at the counter friendly and open, would definitely book again with optimo rent

Really friendly company. All staff are accommodating. They aim to help and make sure the pick up is completed quickly.

avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?

Car condition was very bad. Fuel gage broke, wiper broke, high headlight broke.

Стараются впихнуть самую старую и обшарпанную машину

Tried to give us a smaller car than we had booked, after an already long wait. Then said they’d look for a bigger car - it took 45 mins to be confirmed they had one, then another 20 mins for it to be delivered. Got to the car park and there were lots of the vehicle type we had been allocated and we were given the oldest, most dilapidated car possible - high mileage, stained seats and interior, missing wing mirror cover, steering wheel was worn, poor fitting boot liner. It was a mess! We figured at least they wouldn’t notice any damage as there was no space left to damage! Wouldn’t book through them again.

Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.

Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.

Quick and simple.

Would not use again, Prepaid all costs upfront for a Skoda Estate or similar - they tried to give me a Suzuki Baleno. Then charged me additional Vat and Taxes plus a mandatory prepaid fuel service which I did not want.

Tried to sell us additional insurance at time of pickup. Tried to charge for damage already present at time of pickup.

運転に支障はないが、キズの多い車だった。バンパーに穴が空いていて、フロントバンパーの片側はボディにはめ込む部分がキチンとはまっておらず、１〜２センチほど隙間ができていた。

Was expecting a large wagon as per what was imaged /ordered the one given just managed to fit us in which made it a uncomfortable ride

Fantastic value for money and quick efficient staff. Thank you

The car was lower class with half the baggage space. This was a total scam!

The company is probably the biggest one in Malta, services were really good, they are really PRO in what they do. I definitely will use the company services in Malta or other countries once again.

Counter staff were very pleasant and helpful. The cars body work was in poor condition (scratches,dents, body trim missing). The service indicator on the dashboard was on. The cars running performance was very poor it had a problem with it. We didn’t report this until we dropped car off at end of our stay, because we were only staying for a few days and didn’t want this to have any impact on the time we had on the island.

They closed the office before the closing time with no information. Hence I couldnt pickup my car but had to rent another one

very thorough, very professional. Straight up.

It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.

Stupid procedure didn’t accept any major credit or debit cards. They wanted a £1,300 deposit, ridiculous. Didn’t rent the car, and wasted my money.

Amazing service

Needed to have more than 1 person on check-in desk. There were at least 6 other customers behind us - we were 3rd in the queue on arrival.

everything as expected no specials forced to book

Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.

Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars

Great service at both pick and and drop off. Surprice was our first and last impression of the country and straight away we knew we were going to have a great holiday based on their friendly and helpful nature.

The car had a number of minor scratches on the bodywork, hub caps and wheel rims (normal wear and tear, given the car's purpose!). The agent left me in no doubt that a scratch would cost hundreds of pounds. They had not made any effort that I could see to repair previous damage. He took detailed pictures of the car with his I-pad so I did the same with my phone. This made me reluctant to use the car as much as I had planned to, as the local driving and condition of the roads was poor. There were also a number of poor reviews online to back up my concerns. However, when I returned the car the agent took lots of photos, inside and out. I did the same. The car was given a clean bill of health and I was told my deposit would be returned in a few days. Although everything worked out fine, I was made to feel somewhat uneasy about dealing with the company.

First class service and no complaints other than no explanation given about setting the clock on the windscreen when parking - cost me a parking ticket!!

The car I had booked wasn’t available, so I was given an ‘upgrade’ which was a car that was too big to park in most spaces in Malta.

The £1500 block reserve payment in case of accidents etc was a big surprise and means is locked for the rental period and at least 3 days afterwards.

As always amazing service.

Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.

La chica de recepción un poco seria. Nos hablaba a toda prisa. Revisan todo muy concienzudamente a la hora de la entrega.

Attention arnaque à la rayure obligé de réglé des frais pour une rayure ridicule !

I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.

car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems

Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.

Was advised to go to Easy Rent on first floor no mention of Surprice at all. Not one panel of the car clear of scratches and bumps. Warning light wouldn’t go off was told it was tyre pressure and was advised that it’s ok when they kicked the wheel. Dreadful rattling noises.

car was "upgraded" to an SUV category, but the car given was smaller and in bad condition. Staff was nice and helpful.