Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 12, 2022
Destination: Oslo
Due to land at 11pm and car hire closed at 11.30, so relieved after 3 hour delay to find Hertz had stayed open for us - although charged c£50 surcharge which I will claim back from the Carrier.
View moreJanuary 28, 2022
Destination: Oslo
Best experience of renting in Norway. Very helpful. No fuss
View moreNovember 14, 2021
Destination: Aalesund
Nice car, helpful staff
View moreNovember 3, 2021
Destination: Bergen
Counter staff excellent. Looks like they gave us an upgrade as couldn’t believe the car they gave us for the price.
View moreNovember 3, 2021
Destination: Kristiansand
I asked for a manual transmission car but was given an automatic. On discovering this I had to go back to the office. They said no manual ones available so he kindly showed me how to operate the automatic.
View moreJanuary 27, 2020
Destination: Tromso
There is no audi a3 available, so they put me through on a Toyota rav4, which is good enough. I do suggest them to use studded tyres in Tromso area in winter time, the roads are very slippery.
View moreDecember 8, 2019
Destination: Tromso
The car given was a new Toyota Corolla estate . The car had no traction power at all. Not suitable to drive in a snowy condition
View moreDecember 4, 2019
Destination: Oslo
Excellent !
View moreNovember 20, 2019
Destination: Tromso
We got a 5008 Peugeot, which is a very nice car. But not a comfortable car for 6 adults.
View moreNovember 11, 2019
Destination: Tromso
The car exceeded our expectation.
View moreSeptember 27, 2019
Destination: Tromsoe
Great communication...Great company
View moreSeptember 24, 2019
Destination: Oslo
All was super, thanks a lot!
View moreSeptember 21, 2019
Destination: Bergen
Friendly staff, great clean car!
View moreSeptember 21, 2019
Destination: Bergen
Instead of the reserved VW Up, a very economical hybrid car Toyota was replaced. Comfortable and pleasant ride!
View moreSeptember 20, 2019
Destination: Aalesund
We were upgraded, the service was great,
View moreSeptember 19, 2019
Destination: Oslo
Excellent vehicle, quick counter staff and super fast frop off with statement forwarded by email
View moreSeptember 19, 2019
Destination: Oslo
Everything perfect
View moreSeptember 17, 2019
Destination: Bergen
Queuing for over 30 mins on pick up. Once at the counter I was processed faster than most other Rental companies I’ve dealt with. Was impressed by no upselling.
View moreSeptember 13, 2019
Destination: Bergen
Great car, great service!
View moreSeptember 11, 2019
Destination: Bergen
Excellent service. They provide us very good car with some small scratches. Recommend!
View moreSeptember 11, 2019
Destination: Bergen
Avis did not inspect the car condition before pass to me. The engine oil level is low. the car keep warning me while I driving. I call the help center and they told me since I am returning the car in another 1 days, so ask me to continue driving until return the car.
View moreSeptember 10, 2019
Destination: Tromso
Rather expensive for what we got, though the experience was good. I think this is just the state of the car rental market in Northern Norway.
View moreSeptember 7, 2019
Destination: Leknes
Europcar give me a very nice and comfortable car.
View moreSeptember 7, 2019
Destination: Aalesund
Friendly staff & great car
View moreSeptember 5, 2019
Destination: Aalesund
Instead of the Hyundai we got a Toyota hybrid car. Nice experience.
View moreSeptember 4, 2019
Destination: Barcelona
Hertz charge me the damage on the car which was pre-existing.
View moreSeptember 3, 2019
Destination: Bergen
got an upgrade and the car was excellent to drive, so good I bought one when I got home
View moreSeptember 2, 2019
Destination: Tromsoe
I returned the car to the airport 10 mins after the set return time and i was charged a full extra day of rental. I had to contact Budget customer service after returning home with international call to get my charge reversed. I think Budget can do a little better (I asked the counter if everything good, he replied YES everything good) when returning key to the counter. Otherwise one little issue might ruining the whole trip.
View moreSeptember 1, 2019
Destination: Oslo
Staff was very friendly. Was really happy with the car I got (Mini Cooper)
View moreAugust 29, 2019
Destination: Oslo
they were helpfully supported
View moreAugust 28, 2019
Destination: Oslo
Great service at Oslo branch. Easy to find pick up/drop off. Friendly staff. We are very happy.
View moreAugust 23, 2019
Destination: Aalesund
All was smooth & good
View moreAugust 22, 2019
Destination: Trondheim
We got a free upgrade on the vehicle class (as they didn't have small cars available) which was great!
View moreAugust 22, 2019
Destination: Oslo
the car was very good value for money. The staff at oslo airport was very helpful and even showed us how to drive the automatic car which was amazing.
View moreAugust 21, 2019
Destination: Oslo
good Service of the counter staff. they was offer to me other Vehicle .
View moreAugust 19, 2019
Destination: Oslo
Le contrôle de retour n'a pas été fait en ma présence, la personne au guichet paraissait pressée que parte. Un peu dommage
View moreAugust 18, 2019
Destination: Bergen
La voiture correspondait parfaitement à nos attentes en terme de taille. Elle etait beaucoup mieux équipée que ce à quoi nous nous attendions. Tout s'est tres bien passé
View moreAugust 16, 2019
Destination: Tromso
使いやすい良い車を受け取りました。
View moreAugust 14, 2019
Destination: Oslo
Got a really nice, new car from Europcar (Ford Fiesta) with a navigation. They informed me well about the returnal.
View moreAugust 13, 2019
Destination: Aalesund
We were upgraded to a Volvo V60 diesel, which was great. The vehicle was new and very feature packed, and we loved our drive in Norway with this wonderful car. Many thanks to Hertz for this! However, we would suggest to Hertz ihat the personnel at the rental counter shoukd typically take a few minutes to take the customer to their assigned vehicle, and spend a few minutes with basic orientation. That allows customers to ask questions on the car, since we come from Asia, and some of our cars are different from the ones used in Europe.
View moreAugust 11, 2019
Destination: Aalesund
easyでした。
View moreAugust 10, 2019
Destination: Aandalsnes
Our car was upgraded to VolksWagen, thanks !
View moreAugust 6, 2019
Destination: Bergen
Rapide, precis.
View moreAugust 3, 2019
Destination: Oslo
I did ask AVIS about Deposit Amount, because it was important for me. I was hardly find any contact and waste a lot of time to this. All contacts, except of facebook, generate answers by robots, such as "you question is very important for us". The operator at facebook answer was "sorry, your question is out of my competence". On another side, manager on pick-up was competence and gentle enough.
View moreAugust 2, 2019
Destination: Oslo
Très bonne voiture Toyota Yaris hybride l’avantage c’est que malgré mes 2700km j’ai très peu consommer. Par contre c’était une automatique le début fut pas facile
View moreAugust 1, 2019
Destination: Oslo
Extremely pleased with the car and with the service provided by the Europcar staff at pickup. The car provided was probably a step up from that ordered but was excellent. The instructions provided by the staff were clear and concise and I thoroughly enjoyed my rental experience.
View moreMarch 8, 2020
Destination: Tromso
La voiture était très propre , dommage qu’elle n’était pas équipée de pneus cloutés ( étrange ) surtout pour circuler sur les routes glacées norvégiennes....Le retour du véhicule est succinct, il n’y a aucun contrôle du loueur ...
View moreSeptember 28, 2019
Destination: Bergen
Have people to check the car condition when we returning the car. He is helpful and fast in completing the return process.
View moreFebruary 26, 2020
Destination: Evenes
El cotxe que alquilamos era un passat suficiente para los 4 y las maletas. Pero nos dieron un volvo v60 AwDd3 segun ellos mucho mejor. pero resulto mas estrecho i pequeño de dimensiones que el passat
View moreMarch 4, 2020
Destination: Kirkenes
The car was automatic and hybrid, that was a good surprise
View more