16 Car Rental Brands at Perth Airport (PER)

Reviewed: May 11, 2022

Fantastic service at the pick up.

Reviewed: March 16, 2020

Nice staff. Car condition is good. Return easy and quick.

Reviewed: February 20, 2020

Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).

Reviewed: January 16, 2020

Yep I got charge 25$ more for no raisons. I which to know why?

Reviewed: January 9, 2020

We were given an upgrade and the vehicle was excellent. Highly recommended overall

Reviewed: April 12, 2022

All good, clean car, good experience

Reviewed: April 22, 2020

friendly staff easy drop off

Reviewed: March 20, 2020

better to provide a map for the return area of car

Reviewed: March 11, 2020

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

Reviewed: January 9, 2020

I did not deal with any Budget staff, I had to pick up the car from the Avis desk.

Reviewed: May 29, 2021

Great car company. Made the whole thing easy. Interior of the car was a little dirty but the outside was spotless (easy to see if there is any damage, which there wasn’t). Friendly staff. Highly recommend

Reviewed: December 10, 2020

thanks

Reviewed: September 8, 2020

Absolutely amazing staff. Incredibly friendly and helpful. Couldn't fault my experience with them at all!!!

Reviewed: March 2, 2020

Could not fault the staff - communication excellent to arrange pick up from the airport. Very friendly staff

Reviewed: February 24, 2020

Great car, friendly service, very easy to deal with

Reviewed: April 28, 2021

Great service, was quick in and out and on airport too

Reviewed: March 22, 2021

The counter staff not at desk, had to wait 45 minutes for someone to arrive at 10.45am

Reviewed: February 22, 2020

Really fuss-free! Love it!

Reviewed: February 10, 2020

Meet expectations. Thank you

Reviewed: January 23, 2020

Easy to find the pickup location. Friendly staff.

Reviewed: March 12, 2021

Perfect experience and easy and smooth.

Reviewed: February 25, 2021

Got an upgrade vehicle was clean tidy and new

Reviewed: March 20, 2020

The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.

Reviewed: February 19, 2020

Great!

Reviewed: September 28, 2019

Thrifty should hold the deposit amount on our credit card and not directly charging to it because when they return back the amount which is in foreign currency, I lose $30 for the exchange rate.

Reviewed: February 28, 2021

It was good car to drive

Reviewed: March 25, 2020

Excellent service. This was the first time I have ever hired a car to visit my family and was overwhelmed with so many choices. So glad I went with Bayswater and will certainly use them again.

Reviewed: March 9, 2020

The speed your staff handled the pick-up and drop-off was excellent, but I was annoyed my vehicle was no waiting at the airport as I did request "airport pickup" meaning for the vehicle, NOT ME in a bus to your office!

Reviewed: February 21, 2020

Quick shuttle but they are a bit away from the airport and the shuttle is extra cost

Reviewed: December 29, 2019

Car condition is great, CS helpful with info required.

Reviewed: March 23, 2020

Car was not as ordered, they said they do not have that model any more. Staff "Stephanie' at hertz pick up location very rude and unhelpful as we tried to ge a car that looked half decent. Returned early and no refund Returned on Wednesday at 10.00 am when had booked from Sunday through to Saturday

Reviewed: March 3, 2020

They upgraded us to toyota camry hybrid and did not charge us for a little scratch on front left lower bumper

Reviewed: January 13, 2020

Good customer service. Excellant car condition. Affordable

Reviewed: January 7, 2020

Good and easy

Reviewed: December 30, 2019

Insurance cover for the vehicle not clearly explained which i end up with extra payment at Hertz counter while collecting the vehicle.

Reviewed: March 16, 2020

Good except credit card charges

Reviewed: March 4, 2020

I rented a medium size car but as there werent any available we got a 6 seats van for 2 people and i couldnt change it for another car. Too big for us!

Reviewed: February 23, 2020

I was really impressed with friendly and professional staff members in ACE Rental Cars office at Perth Airport. Special thank you to Karen! She explained everything very clearly and made me feel really comfortable driving away with the hired car.

Reviewed: January 30, 2020

Pls let us know if we are being charge $250 upfront? If not, when will it be returned to us?

Reviewed: January 20, 2020

Not bad

Reviewed: March 9, 2020

Better if a location was indicated for pickup instead of calling them. Had issues & couldn't get them for awhile

Reviewed: October 16, 2019

Great customer service

Reviewed: June 5, 2019

Matt was understaffed and hence I waited a whole hour for the car, but I loved that the company delivered the car to the airport, without me having to take a shuttle.

Reviewed: March 4, 2020

The car was quiet new, the staff were very friendly and helpful. The drop us at the airport. You just have to let them know at what time you have your flight. easy

Reviewed: March 2, 2020

Good car at reasonable rate. Staff is very helpful and share us tips for PERTH attractions..

Reviewed: February 26, 2020

Easy to use. Was picked up and dropped of at the airport which made the whole process easy for us. Would recommend for sure.

Reviewed: January 14, 2020

Great experience

Reviewed: January 6, 2020

Close to Perth Airport and the pick-up was easier than expected. The staff who picked us up was very friendly.

Reviewed: February 27, 2020

Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

Reviewed: December 9, 2019

The car met my expectation

Reviewed: November 11, 2019

The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.

Reviewed: November 7, 2019

friendly and helpful counter staff.

Reviewed: October 14, 2019

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

Reviewed: February 19, 2020

Both the service from staff and condition of the car exceeded expectation. We will certainly make use of their services in the future.

Reviewed: November 4, 2019

Staff were friendly. Even sort out my issue when i left my glasses in the car after returning it. Their rental price is pretty cheap too

Reviewed: September 24, 2019

The Office was closed by 12pm even though pickup was stated as 12pm. I had to rent from another company for 1 day so it cost me more money. They should have send a reminder to say they close before 12pm so that customers will not be left stranded

Reviewed: January 12, 2018

Dislike: On picking up the vehicle via the Perth Airport, I was left at the airport almost 2 hours without communication. On arriving at the airport, I rang the company and was advised that they would have someone there to pick me up as soon as possible as the pick-up car still had a run to do to the international airport. Then nothing. I tried to ring the company again and again and no response. I rang the base company in Sydney and they said they would check it out but no answer back. Rang everyone again and again but no responses except to say that they couldn't connect to the Perth base. After about 2 hours, I decided to catch a taxi to the street address. All they had to say was that the phones were down and that there was nothing they could do about it. They were not at all concerned about my situation. I was so angry by this time. Surely, a business such as this, would have mobile phones to use in such situations! However, I was very happy about the car itself. Very comfy and great to drive. Good on petrol. Allnwas good when returning the car.

Reviewed: January 9, 2020

The water for the windscreen wipers was empty. A reversing light was out. More attention to these small things is important - suggest you develop a checklist for getting cars ready for clients. Your service people in Perth sold us additional insurance which we discovered an hour later was not needed. Now we are waiting for a refund. They didn't know who the underwriter was for the insurance. Very poor

Reviewed: January 6, 2020

Great value, good car, but outside of the terminal, takes 15 mins to come pick up plus another 10/15 drive and then some time to get the vehicle, when we returned there was no one there, we had to call for pick up, I have not received a receipt after returning the vehicle

Reviewed: January 2, 2020

Nice car and good staffs

Reviewed: December 30, 2019

Great service.

Reviewed: December 21, 2019

Great

Reviewed: December 15, 2019

The pick up counter is easily located once we cleared the custom clearance. However there was only one service staff handling the bookings at that time and it took quite long for us to collect the keys. Vehicle collection point was a few minutes walk from the terminal.

Reviewed: December 13, 2019

we got free upgrade to luxury SUV which make us really grateful. the car condition is excellent.

Reviewed: December 10, 2019

We arrived at midnight and AVIS is very helpful in helping us with welcome smile and ensure all our needs and queries been handled.

Reviewed: November 18, 2019

There were a queue hence we had to wait for at least 30 mins to pick up the car. But service is good, location of car rental is just right next to the arrival hall. Easy to locate, car is clean and what I needed. Drop off is easy too.

Reviewed: October 13, 2019

Excellent customer service when picking up and dropping off. Car in good condition, given the kms it had done. Great value for money.

Reviewed: October 12, 2019

Confusing instructions on pick up area at airport. Person was not familiar with the airport layout. Long time to wait (told it could be up to 30 minutes) and office is long distance from airport. Told that the car was fully fueled but only 3/4 full. Multiple warning indicators in car including low windscreen fluid levels, low tire pressure and needing servicing. Only positive comment is the van driver was very friendly and helpful.

Reviewed: August 31, 2019

Staff helpful, pickup easy. Car prepared and waiting.

Reviewed: August 11, 2019

It a good company offer a good car with cheap price. VALUE FOR MONEY .

Reviewed: August 6, 2019

all was good

Reviewed: August 13, 2019

Car came with Apple Carplay which was godsend!! Fuel consumption low. Car was reliable.

Reviewed: July 23, 2019

car was fine. counter service was excellent. location of pick up was poor at Perth

Reviewed: March 9, 2019

I had wait longtime for car wasn't ready.in the end I requested a upgrade I only booked one day an in the end that's what they did. If car isn't available offer another car straight away so not wait longtime people have timetables

Reviewed: February 12, 2019

The rental car was not ready at time of pickup. Car was parked in a different bay to the one told to me and written on the vehicle information. Car was not washed externally, evidence of mud and road grime evident.

Reviewed: August 30, 2018

Like: Car matched to the reserved. Car condition very well.

Reviewed: April 17, 2018

Like: Initially I was concerned as I booked through a third party rental company as it was much cheaper than all the others.However, I couldn't be more happy.The whole process was very easy and seamless.The car was immaculate. Would highly recommend Easy Rent Cars and would do it again.