Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
May 11, 2022
Destination: Izmir
Hit rent a car didn’t receive payment after 5-6 days I wasn’t happy about waiting this reason at airports with 2 under 5 years old children staff was helpful no problem
View moreApril 7, 2022
Destination: Istanbul
Although it was a bit confusing figuring out where to pickup the car. Some helpful locals called the company for us and they came promptly to pick us up. Auto union staff was great, super friendly and professional. Would totally recommend them.
View moreFebruary 24, 2022
Destination: Istanbul
New amazing car
View moreNovember 12, 2021
Destination: Istanbul
Super Service, thanks a lot.
View moreSeptember 19, 2021
Destination: Trabzon
the upgrade the client to nice car Citroen 2021 model
View moreAugust 28, 2021
Destination: Bodrum
good
View moreAugust 8, 2021
Destination: Istanbul
When I rented the car I took out full insurance from the app. When I arrived to receive the vehicle, the rental company did not recognize the insurance through the website. And asked me to pay another $ 220
View moreAugust 6, 2021
Destination: Istanbul
excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car
View moreNovember 19, 2020
Destination: Izmir
Everything was perfect, the car was fresh and had only 16k km on it. The communication with stuff was easy even they know very little of English but still did their best to make our experience better. We drove all the way from Izmir to cappadocia and back and had an amazing experience. Totally recommend cizgi and will book again.
View moreOctober 26, 2020
Destination: Bodrum
The service was very good overall, I would recommend a better pickup service though.
View moreOctober 14, 2020
Destination: Istanbul
Not being able to speak English clearly, which bothered me. I received a car other than the one that was identified by me, where I booked a European-made car and received a Korean car under the pretext that the requested car was not available, which is supposed to give me a European-made car. The way employees speak nervously and are unclear due to their poor language and lack of respect for the other party because they are not understood. I will not make reservations from the same company in the future.
View moreOctober 7, 2020
Destination: Istanbul
Very good
View moreAugust 17, 2020
Destination: Antalya
Upgraded car on arrival. Excellent overall - only issue stated office on airport site when in fact it was a short drive away.
View moreAugust 15, 2020
Destination: Dalaman
the car was nearly a new car and I was very happy with it. However on my last day but one of rental the car would not start. I called Windy cars and within an hour someone turned up and tried to start the car unsuccessfully, he called the dealership and they came and took the car away. He came back and gave me another car which is a bigger size than the one I rented. I could not say enough to thanks Windy for their excellent service and the way the dealt with this and the rental in general. I will not hesitate to rent from them in the future.
View moreAugust 10, 2020
Destination: Ankara
The location was in a very crowded area with a lot of traffic. Not ideal for a car rental place. The car was nice and a reasonable price. But, there was bird poop all over the passenger side of the car when they gave it to us.
View moreAugust 10, 2020
Destination: Istanbul
We had a wonderful trip without any hassle. Everything went smoothly.
View moreJuly 16, 2020
Destination: Istanbul
Excellent service from Cizgi rent a car. I highly recommend this company. In the past I only use to use the major international car rental companies. But after being scammed by Sixt couple months earlier who gave me a disgustingly smelly car which also had lots of marks inside and outside. They then charged me £150 for a cigarette burn which I didnt cause as I dont smoke. Warning if you use Sixt in Turkey please check inside and outside and photograph. They will scam you if you dont buy their insurance.So after that experience I decided to use a local company. Having researched reviews online I chose Cizgi and I am very glad tjhat i did. As the vehicle was in excellent condition. The price was half of that of the major international rental companies. And Service from Cizgi was top notch. Thank you Cizgi.
View moreJuly 9, 2020
Destination: Antalya
Lovely service, lovely upgrade
View moreJune 26, 2020
Destination: Dalaman
I satisfy with he service. Good car with the price. Only i couldnt find the car for pick up at first but rest all fine.
View moreJune 22, 2020
Destination: Istanbul
Not happy with interior car cleanliness. Rear salon was dirty.
View moreJune 8, 2020
Destination: Istanbul
Iyiydi
View moreJune 2, 2020
Destination: Istanbul
Araba almak çok geç oldu.ve aracın yakıt deposu full değildi ve benden full olarak aldılar söylememe rağmen ücretimden düşmediler yakıt fişi herşey kayıtlıydı.
View moreApril 6, 2020
Destination: Istanbul
The car was not clean...
View moreApril 3, 2020
Destination: Istanbul
They Gave me a five seater car, because -as they said- the car they supposed to give me involved in accident. I paid for 7-seater car!!!!!! We were 6 people. I made my reservation more than 3 months ahead.
View moreMarch 28, 2020
Destination: Istanbul
Thanks for your service
View moreMarch 17, 2020
Destination: Antalya
Easy pick up, nice new car, smooth return
View moreMarch 8, 2020
Destination: Nevsehir
We ordered i20 but they gave us an i10. Car was at 120.000 km and i prayed to not have a failure on the trip.
View moreMarch 2, 2020
Destination: Istanbul
After dropping the car in best condition and the receiver told me that, I received by email from Avis Turkey in Turkish language an invoice for total of 1,222 TL while i already paid for my car rental to you in ADVANCE! I called their number several times but no body answered. Pls clarify with them as i will NOT pay twice for car rental.
View moreFebruary 28, 2020
Destination: Antalya
Service is excellent but this time the car was a bit battered and bruised.
View moreFebruary 27, 2020
Destination: Gaziantep
Expensive
View moreFebruary 20, 2020
Destination: Istanbul
One of the best service ever received from a rental company. I got an upgraded car.
View moreFebruary 19, 2020
Destination: Istanbul
It was over my expectation. Great staff great serving!! I can strongly recommend Windycar to everyone!
View moreFebruary 10, 2020
Destination: Gaziantep
Very very good
View moreFebruary 7, 2020
Destination: Istanbul
الشركه تتمتع بمصداقيه وسمعه حسنه من خلال تجربتي معها . الاستقبال في للمطار جيد جدآ والمعاملة معكم الموظفين بشكل لائق ومحترم نشكر هذا الاسم .العريق ونشكر جميع موظفين كولد كار
View moreJanuary 26, 2020
Destination: Istanbul
شكرة ممتازة وإستقبال رائع مع سيارات فاخرة ونضيفة
View moreJanuary 25, 2020
Destination: Istanbul
Service was good and they gave me GPS free of charge . Car was not very clean but it was acceptable. The only negative point that they don't have a counter inside airport. You need to go out to column 20 and wait there for 20 min
View moreJanuary 24, 2020
Destination: Dalaman
VW Polo car was committed but we got Renault Clio
View moreJanuary 19, 2020
Destination: Istanbul
All is good, you should be on that level
View moreJanuary 3, 2020
Destination: Antalya
Great car great price
View moreDecember 31, 2019
Destination: Istanbul
The car was not similar
View moreDecember 30, 2019
Destination: Antalya
Good small car. Not perfectly clean when recieved.
View moreDecember 22, 2019
Destination: Antalya
i booked volkswagen jetta but windy car provided me renault fluence, car was good,clean and new.
View moreDecember 20, 2019
Destination: Kayseri
Very nice rental company, they didn’t charge any security
View moreDecember 16, 2019
Destination: Adana
Sorunsuz güzel bir deneyim oldu. Fiyatına göre hizmet çok iyi
View moreDecember 12, 2019
Destination: Antalya
Customer service at its minimal.
View moreDecember 9, 2019
Destination: Istanbul
Ford fiesta görünen araç yerine renault clio verdiler. Bunda sorun yok muadili sonuçta. Ancak araç pisti. Daha doğrusu koltuklar lekeli ve sigara yanığı ile doluydu. Frenlerinde, ön takımlarında, lastiklerinde sorun vardı. 2 defa ön lastiklere hava vurmak zorunda kaldım. Araçtan çok trim sesi geliyordu. Şanzımanda da sorun olacak ki vites geçişleri zor yapılıyordu.
View moreDecember 9, 2019
Destination: Istanbul
Teslim alma ve bırakma süresi 5-10 dk arasında. Manuel araç yerine daha iyisi olan otomatik araç verdiler. Ancak HGS geçiş ücretini normalin 2 katı kestiler. Bunun gerekçesi de her 20 tl için hgs den 4 tl alınmasıymış. Öyle olsa bile yine 2 katı etmiyor.
View moreDecember 7, 2019
Destination: Istanbul
Special thanks to the counter staff
View moreFebruary 7, 2020
Destination: Istanbul
Excellent communication Helpful staff Ilike alamo company
View moreDecember 9, 2019
Destination: Istanbul
I had full insurance coverage After accident I provided police report and they said since i dont have copy of other car insurance paper i cannot use my insurance coverage!!!!! This was not my fault at all They cheated me and charged my credit card twice with fake signature they put on transaction reciept on my behalf... when I complained they forced to return one of the charges
View more