BRISTOL CAR RENTAL REVIEWS

I had to wait and call twice for the operator at desk, because empty

Not so clear the whole process about insurance at booking time

The attendants both at pick up and drop off were extremely nice and friendly .

Great price, great value.

Car was great and the guy was very nice. Unfortunately, as I do not own a credit card, I incurred an additional 30quid per day charge in order to facilitate holding the deposit on my debit card. There are 'good' reasons for this I understand, and I appreciate that it is not really the fault of GM themselves, but why people who choose not use credit should be punished seems backwards and controversial! Needless to say the unexpected additional expense is pretty annoying. I have not had this issue with the bigger companies and so, sadly, guess it means I will stick to those in future, when I'd much rather support a smaller business. Shame, the car and service were otherwise exemplary.

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

It seemed a bigger, better car than I expected. Excellent value, especially as it was a one-way rental. The pick up agent didn't try to upsell me on anything, which was refreshingly unusual.

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

All worked well.

Excellent

The fact that you have not updated your website concerning the new location of Alamo/Enterprise made me lose a lot of time, energy and patience. Would you kindly take the time to indicate the new car rental location at Bristol airport so that other customers do not get caught out by your out-of-date indications.

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Very well

friendly and efficient staff

It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Price drop protector did not work in this instance, however it did on my next rental. But the "Best price guarantee" does look as if it has been honoured, just waiting for it to be credited to my account. All in all very happy with the process

Got given a Skoda Octavia which was OK. The counter staff however, were brusque to the point of being rude, we got told off like school children for a small amount of dirt on the floor carpets. Also, this branch of Budget charged us £100 for an additional driver when another Budget branch in Bristol did not charge my brother in law any extra fee for an additional driver for his rental for this same trip. Overall, I will not book with this branch of Budget again.

It Could be the registration, they have allready our registration.......

Very helpful, the usual add on’s with insurance, my mistake in not noticing there was a mileage restriction but fortunately we were not traveling that far and didn’t exceed it. Car was great

I did it all on line which was very easy

Picking up was easy and walked me through the car but paid extra for zero excess

All good no problem at all

Simple, efficace et sans mauvaise surprise

was supposed to be charged £86.37 on pick up was charged£183

Great car - modern and clean, drove well.

See above - love the price job feature!

Counter staff were friendly and efficient. Car was clean and ready to go.

No problems. Smooth process between the app and europecar.

Happy with car, counter staff very helpful and overall experience very good.

Booking platform not too difficult to use so no issues.