Europcar - Nadi Airport Information, Car Rental Instructions & Policies

Euro car isn’t at the airport. And doesn’t have a service desk. Attendant got annoyed when we called to request the car. Then double charged us on pick up. Wasn’t at the offsite address at drop off. And instructed us to leave vehicle at the airport carpark with the keys in it. After sending pictures to agency. For confirmation about receipt of undamaged vehicle Still no response. And no refund for deposit of $800 fjd. We hire exclusively thru europcar. Both personally and professionally. Untill now Car stank. And wasn’t clean. ( I believe was an overflow car)

Customer service was poor at pick up. Will not book though Eurocar again.

We rented Medium SUV "Jeep Compass" 4 Doors or similar, the car is very old, the left and right rear mirror controller is bad, can not be controlled, the car is not clean, the car has many damage, the brakes are also Unsafe, less than 15 minutes from the airport to the hotel, the vehicle is very dangerous, immediately return to the airport to change the car, the car rental company is very unsafe for vehicle maintenance, very poor,,when I return the car at 05:30am，the counter is no staff on duty!!

Daihatsu Perodua instead of Hyundai Getz. Car in a really poor condition. I would like to add pictures but I can't don't know why. Noisy, no screenwash, wipers in bad state. Full to full - forget it. Good thing you don't have to worry about returning a car as you will never return it in worse condition than you took it and no one bothers to check it when returning. You can feel like real fijian in your dirty, noisy car - indigenous will even try to stop you thinking that it's one of them. One more good thing - working air conditioning!!! Even if paid full price before rental at the desk had to pay additional costs which were not mentioned previously - stamp duty + something else.

Both front passenger and driver seatbelts not functioning, not retract. Very unsafe.

I would like to complain. I paid for a 4x4 and specifically wrote in my booking request that I needed this due to remote location of accommodation. However, on arrival the 4x4 was not available. The similar (term used lightly) vehicle offered was an SUV, this wasn’t capable at doing the unmarked road safely! So the fact that I didn’t really get the car I paid for pretty much ruined the holiday as we were constantly worrying that if it rained we would probably be stuck. Thanks for charging me for a car that I clearly didn’t get to use. Where you advertise a car or one similar, it would be nice if you actually adhered to this! I paid for a 4x4 and got an standard SUV! The reduction in price for the SUV was minimal, I feel I was ripped off and the local office were useless at trying to resolve the fact that the 4x4 wasn’t available!

The pick up process and return process was smooth and fast. Compare to budget.com car rental, it's much better. We booked our car rental from budget.com on 17 Nov and end up we were told that the car we booked having technical issue problem and they requested to use another car rental company with additional price top up. However, this bad experience did not happen on Europcar and we were quite impressed with the free upgrade to Volkswagen Polo. Well done Europcar.