GREEN MOTION CAR RENTAL REVIEWS

Overall experience total disappointment. The worst location of all rental cars at LGW. Unfriendly staff, dishonest, pre-arranged claim of damage to the car. Falsified report. Looks like this false pre-arranged damage claim has been put in practice on regular basis. Unrealistic charge. A car rental company I will never use again and/or would never recommend to anyone.

Brilliant service and fantastic car. Would use again and again - better than on airport rental company experiences.

No issues with green motion

The paperwork states go to Europacar I waited there 30 mins to been seen and was told they had nothing to do with it Eventually found driver and everything smooth after that

Mauvaise indications sur la réservation QEEQ pour trouver le bureau Greenmotion (il faut prendre un train en direction de la gare, pas un bus comme indiqué dans la réservation). Nous avions payé pour une réservation “full to full” pour le plein de carburant. GM nous a informe que cela n existait pas chez eux et ont imposé un “same to same”. Voiture réservée type Opel Crossland X ou equiv (volume de coffre 410l). Voiture fournie par GM était une Kia Stonic (volume de coffre 352l) qui était donc beaucoup plus petite que ce qui était prévu. Extérieur du véhicule sale au moment de la location (l intérieur était OK).

RAS

Car was great and the guy was very nice. Unfortunately, as I do not own a credit card, I incurred an additional 30quid per day charge in order to facilitate holding the deposit on my debit card. There are 'good' reasons for this I understand, and I appreciate that it is not really the fault of GM themselves, but why people who choose not use credit should be punished seems backwards and controversial! Needless to say the unexpected additional expense is pretty annoying. I have not had this issue with the bigger companies and so, sadly, guess it means I will stick to those in future, when I'd much rather support a smaller business. Shame, the car and service were otherwise exemplary.

They will try and charge you for anything. As mentioned before, they don’t take Amex for the deposit. Make sure to take a visa credit card

amazing

Green motion staff were very friendly and helpful

loved how easy it was to book

Beautiful clean car good price

This was the worst car hire I have ever had. The booking stated that the pick up was in the terminal but this was not the case. We had to go on a shuttle bus which is not what I had booked. The car was in poor condition - lots of dents on the outside, and on the inside, the radio had been removed, the phone charger didn't work, the brakes squeaked loudly and the car shuddered when I drove it. Really awful and I will not use this company again

Counter staff very helpful although I did have to wait to be seen. Mobile unit in car park not very professional as hotel is closed at present.

Price drop protector did save money but have to wait for refund...

Car was adequate, condition of the car was not great. When booking I chose a company based in the terminal. Upon arriving at the desk I was told that green motion are no longer based at the airport and that I would be transported by minibus to their off site location. I really think this needs to be made clear at the time of booking. Despite this little miscommunication the driver was very helpful and it was only a short drive to collect the car. Having already payed for premium insurance made the collection process quick and easy .

Please update your information about the location of green motion as they informed me they have been off site for nearly a year.

Car was in very poor condition in and out, the worst thing was the smell inside the car that won't go away even after windows left open overnight.. Replacement car was offered after contacting Green motion which was good.

The web site says that the car is on site at the airport but it is not and hasn’t been for 3 years. It doesn’t say car park 5 for a shuttle bus to go off site. This was very efficient but none the less not what I expected and very annoying.

Car was very terrible, old and damaged also some parts inside has broken. I have never seen something like that, and even tough i have purchased super insurance package from QEED they did not recognized this insurance and charged my credit card as 1200 € in case of any damage and told me they will refund it if i deliver car back without any damage. I did it, i have bring the car without any problem and they said they refunded this amount to my credit card back but today is the 3 rd day and still the 1200€ has not refunded and when i call them they tell me now may it takes 10/15 days!!!! Unbelievable and they never told me this while checking and even i did not understand why i need to charge this amount while i buyed the super insurance package from the rental platform (QEED)!!! Still i am waiting and i am nervous about it. I guess i will never use it this company again

Nice platform without problem only i did not understand insurance policy. Why company not recognize my insurance package buyed from QEED. If they not recognize why we buy it?

Long wait to collect the rental car. Make it difficult to get to the counter with infrequent busses and no rebate on the bus fare. Rude staff and extortionate insurance excess forcing us to buy additional coverage at double the initial rental quote.

Left at pick up point for over 35 minutes after being informed by driver initially that he wasn’t working for Green Motion, He then drove further up road and collected someone else after I’d requested my transfer It was only when I rang office number that someone spoke to driver who then agreed he was working for Green Motion he then proceeded to transfer his occupants and then return to collect us, some 25 minutes later, He refused to assist in the loading and unloading of our cases in the mini bus, totally ignorant individual indeed

Handed car in early since we ran out of time. Needed to get toHelsinki earlier but charge was required to drop the car at a new condition. Gave up car three days earlier but no compensation was received for a shorter rental. Flexibility was not as easy as it is in the United States.

Very good, friendly helpful staff,

No much interaction with QEEQ. Booked with default times, better having specific pick-up and drop off time settings

Great service Very close to the KRK airport Great location Fast check out