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Live Chat Email Us Service Code: 0

ACE CAR RENTAL REVIEWS

Learn What Real QEEQ Customers Say About Your Car Rental Company

C G

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Intermediate | Toyota Camry or similar
Reviewed: Fri, Jan 28, 2022
About ACE: 8.0 /10
I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

R.MORENO VELAZQUEZ

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Mon, Nov 29, 2021
About ACE: 8.0 /10
No nos gusto que tengan publicidad engañosa, en QEED ya habíamos pagado 7600 y ACE según no cobraría un seguro básico y nos hicieron un cargo de 780 dólares, es un robo la renta nos salió en cerca de 24 mil cuando otras arrendadoras de auto cobraban entre 13-15 mil pesos ya con seguros incluidos
About QEEQ: 8.0 /10
Tengan cuidado en vender los servicios de ACE, estamos muy molestos de que ustedes nos cobraron 7600 pesos por la renta del auto e indicaron que sólo pagaríamos el seguro del auto, en Miami ACE nos cobró por un seguro básico ñor una semana y miles de impuestos y cobros y cuando regresamos el auto nos hicieron un cargo de 780 dólares es un abuso, un robo ósea que la renta del auto salió en cerca de 24 mil pesos, 300 por ciento más de lo que ustedes lo anuncian. Nunca volveremos a comprar con ustedes y exigimos nos indiquen porque todos esos cargos nos cobraron

W.Susser

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Nov 26, 2021
“Not happy with Ace! The car was not nice for the cost!”
About ACE: 5.0 /10
Yes very upset with ace I had marked down on my confirmation I did not want insurance extra insurance and they put it right on there and told us initial everything and charged us an extra $300 not happy with the experience at all!
About QEEQ: 8.0 /10

Andrew Enders

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Economy | Kia Rio 2 Doors or similar
Reviewed: Thu, Nov 25, 2021
“disappointed. I should not have had to pay extra for my rental”
About ACE: 5.0 /10
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

C.King

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Sun, Nov 21, 2021
“QEEQ is the Best Place to Rent a Car!”
About ACE: 10.0 /10
I wanted a compact and they gave me a full size for the same price.
About QEEQ: 10.0 /10
Price protector worked great and saved me $25!

CarlosC

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Standard | Ford Fusion Saloon 2 Doors or similar
Reviewed: Tue, Nov 2, 2021
“Datos incorrectos en el monto y cobertura”
About ACE: 9.0 /10
El auto se encontraba en óptimas condiciones. Me cobraron un monto superior al que se indica en la reserva, un 100% del monto reservado, tuve que tomar el auto porque lo necesitaba y no tenía opción.
About QEEQ: 8.0 /10

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Intermediate | Nissan Sentra or similar
Reviewed: Sun, Oct 3, 2021
About ACE: 9.0 /10
Very disappointed at the fact that ACE keep their plate connected to their own sunpass. This made us not able to use our connect that car plate to our sunpass therefore we were stuck avoiding all toll roads not to be charged extra fees.
About QEEQ: 10.0 /10
Would use again but not rent from ACE

Emilio

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Small SUV | Hyundai Creta or similar
Reviewed: Thu, Sep 30, 2021
“Muy buena experiencia servicionpor parte de operador como econorent.”
About ACE: 9.0 /10
Perfecto
About QEEQ: 8.0 /10
Al enredada, pero se logra llegar al objetivo.

A.Travez

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Mini Van | Nissan Quest or similar
Reviewed: Sun, Aug 8, 2021
“Facil”
About ACE: 10.0 /10
Bue. Coche
About QEEQ: 10.0 /10
Todo muy bien

L.Rodriguez

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Wed, Apr 28, 2021
About ACE: 10.0 /10
Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else.
About QEEQ: 7.0 /10

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Full Size Van | Toyota Sienna or similar
Reviewed: Sun, Apr 11, 2021
About ACE: 8.0 /10
The cost of insurance was nuts, $600 on a $400+ car rental. Car had a pretty good ding on the side, but worked great and served us well.
About QEEQ: 8.0 /10

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Sun, Mar 21, 2021
“Great car rental experience”
About ACE: 10.0 /10
Great
About QEEQ: 10.0 /10
Excellent
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T.Gray

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Compact | Toyota Corolla or similar
Reviewed: Sun, Mar 7, 2021
“Short and sweet”
About ACE: 9.0 /10
The staff was courteous and the car was nicely cleaned. Just a heads up Ace will make you purchase their liability insurance. Although that was the case, the rental was well worth the money spent.
About QEEQ: 10.0 /10
Qeeq was great. It was easy to book and to get in contact with customer service when I needed to ask questions or get clarification.

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Dec 18, 2020
“Terrible experience at pick up from ACE Car rental denver”
About ACE: 6.0 /10
Initially booked a cheaper car for about $312-thenwhen I learned the SUV was not 4 wheel drive I upgraded and spent 412 which I was told would be a 4 wheel drive. When I arrived at ACE I was told it was not 4whell and had to pay an additional $143. This is unacceptable!!!

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Medium SUV | Kia Sorento or similar
Reviewed: Thu, Dec 17, 2020
“AWFUL”
About ACE: 7.0 /10
They lied to me that I had to have an insurance on top of mine. They charged me additional $ 550 for the insurance. I had to come back and talk to the manager, and he was finally able to refund me that money. They also have a policy in place that when you get on a toll road, they charge your card for the toll plus $ 50.00 administration fee every time toll is recorded. It was the most stressful pick up procedure I have had so far. The whole fiasco took over two hours. Also, the pick up time from the DEN airport was over half an hour.
About QEEQ: 10.0 /10
No issues, great service

G.Greer

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Sun, Dec 6, 2020
“I won’t use Ace again and I’m really leery about QEEQ.”
About ACE: 6.0 /10
They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.
About QEEQ: 8.0 /10
The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.

N.KANOLD

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Fri, Nov 13, 2020
“Not sure why I was talked into an upgrade”
About ACE: 9.0 /10
I was 45 minutes later than the booking time so we were told by the counter staff person that we would have to wait an hour to receive the orginal car that was booked. Otherwise, we had the choice of a $58 upgrade to a bigger car that we could have immediately. In my rental car experience off airport, I have never been exactly on time with my airport arrivals and off airport rental car businesses. I saw many cars in the lot, very few customers in the rental office, so I was put off by the increase of original price and the wait if I wanted to keep the same car type. Also, staff person said the orginal car was much smaller than the upgrade but the ACE website did not show the car I booked to be as staff said, very small. In other word, selling us on the upgrade.
About QEEQ: 10.0 /10
It was easy but a little hard to track with the Mesenger app and then trying to follow the updates on email.

J.Wood

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Full Size Van | Chevrolet Express or similar
Reviewed: Fri, Sep 25, 2020
About ACE: 10.0 /10
Great service
About QEEQ: 10.0 /10

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Large SUV | Ford Expedition or similar
Reviewed: Fri, Sep 11, 2020
“Not recommended”
About ACE: 7.0 /10
The car was not a problem however the staff at the desk was terrible and horrible to say the least and RUDE .First we were not aware that as residents of Las Vegas we needed to bring a utility bill -There is absolutely no statement or warnings during the booking process that was made as a requirement. She insisted for a utility bill /statement .We were asked specifically to bring an ID /Voucher /Coupons / credit cards but nothing about utility bills so here we are came in an Uber trying to rush back home to get a utility bill but then no guarantees when you come back to find any available car. Frustrated to say the least but the other attendants , ( the attendant that brought the car , took pictures and the one that gave you the car keys and point you to where you car was, were nice )
About QEEQ: 8.0 /10

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Full Size | Nissan Pathfinder 7 Seats or similar
Reviewed: Mon, Aug 17, 2020
“NSTR”
About ACE: 8.0 /10
NSTR
About QEEQ: 10.0 /10
Great

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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