CAR RENTAL REVIEWS ON BUDGET AT BRISBANE AIRPORT, BNE

Very good service

No problem so perfect

Service was good but disappointed that 2 of the seats had cigarette burns in them. I always get a bit miffed by the surcharge for airport pick up.

Easy process

I booked toyota camry but finally they provide a SUV car for my family which is more comfortable and steady which driving. The staff is nice and explain clearly to me regarding the law and regulations

Car is giid

Excellent service and car condition

Excellent service. Quality vehicle. No complaints

Good service. Sunday open after 4:pm. Very fast and easy for drop off

Best price and serious

My 3 stars for value were because it turns out I could have rented an equivalent car for $25/day at a different car hire firm but was charged $41/day at Budget. Obviously that affects my rating for “Overall Value”. Otherwise it was an excellent car hire.

Excellent website.

Good staff, helping people and was really good overall

Excellent

Easy and fuss free

Good deals and ease of use.

The car exceeded my expectation, the keys were ready for pickup.

There should be a provision to extend the booking .

The car exceeded my expectations because I received a quite new car. The counter staff was also friendly and helpful.

This is very easy platform to book and cancel booking without any charge.

The car was not as large as expected. It was a Hyundai Kona which is smaller than a medium SUV.

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.

Pickup was relatively easy, though finding the pickup point at Brisbane airport was not quite so straight forward, and they tried to sell us more insurance even though I'd already taken additional cover. Drop off was a nightmare, finding the actual location was not easy, thankfully when we called the office they guided us in.

Like: New car and low mileage

Like: Quick returns process, less than 3 minutes, excellent
Dislike: Nothing

Like: The car was comfortable and we enjoyed driving it
Dislike: We booked a Holden Commode and were presented with a Nissan Pathfinder. Although the ride was good we would have preferred the commode as we traveled extensively everyday